Emergency Notification Banner

The City is committed to providing residents with timely, accurate information during emergencies. Whether it’s flash flooding, utility updates, or major weather events, we offer multiple tools to keep you connected and informed.


HALT System Alerts

The High-water Alert Lifesaving Technology (HALT) System warns drivers when floodwaters make it unsafe to cross Rolling Acres Trail at the Post Oak Creek low water crossing.
When dangerous conditions occur, the system automatically activates flashing beacons, closes gates, and provides real-time alerts to prevent accidents and protect lives. Find out more about the HALT Flood Gates here.

Residents can monitor the real-time status of the HALT System online:

View Real-Time Flood Gate Status


Always remember: Turn Around, Don’t Drown.


Regroup Emergency Notifications

For broader emergency communications, the City uses Regroup, an award-winning mass notification system. Regroup makes it easier for the City to share critical alerts, weather warnings, and important updates directly to you. With Regroup, you can choose to receive notifications by text, email, voice call, or through the mobile app. You can also customize the types of alerts you want to receive, opt in for automatic weather warnings, and even stay connected while traveling by using the Regroup app.

Important:
If you previously registered with CodeRED, you will need to create a new account in Regroup to continue receiving emergency notifications.


How to Register for Regroup:

Step 1: Begin by collecting your contacting information. Be sure to have your address, email, and a valid phone number ready to enter. You will also need to know your county of residence.

Step 2: Navigate to the link below labeled "Register" to be taken to the Regroup sign-up page.

Step 3: Complete the short form using your contact information. Submit the page.

Step 4: On the next page, you will be given the choice to receive alerts for:

  • City of Fair Oaks Ranch - Water Utility
  • City of Fair Oaks Ranch - Waste Water Utility
  • City of Fair Oaks Ranch - Bexar County
  • City of Fair Oaks Ranch - Comal County
  • City of Fair Oaks Ranch - Kendall County

Step 5: Be sure to check your email after completing registration to confirm your subscriptions.

You can sign-in to manage your account here. If this will be your first time signing in, you must use the forgot password link on the sign-in page to set your password.


Note: City staff is prohibited from registering residents on their behalf. Registration for Regroup or other city communications platforms must be done by the Resident, or by a trusted friend or loved one with the resident's permission. 


For questions, please contact City Hall at (210) 698-0900.